Refund policy
Thank you for shopping with Infinity Scent. Your satisfaction is very important to us. If for any reason you are not completely satisfied with your purchase, we are here to help with a simple and transparent return process.
Eligibility for Return
To be eligible for a return, please ensure that:
• The item is unused, unopened, and in its original condition and packaging.
• The return request is made within 14 days from the date of delivery.
• The item is accompanied by the original proof of purchase (invoice, receipt, or order confirmation).
How to Initiate a Return
To start a return, please contact our customer support team with your order details (including order number and item(s) you wish to return):
Infinity Scent Customer Support
• 📧 Email: info@infinityscent.com
• 📱 Phone / WhatsApp: +965 97155462
• 🌐 Website: www.infinityscent.com
Our team will guide you through the return process and provide the necessary instructions.
Return Shipping
• Customers are responsible for return shipping costs unless the item received is defective or incorrect.
• We recommend using a reliable and trackable shipping service to ensure safe delivery of returned items.
Refund Process
Once we receive the returned item(s) and verify their condition:
• The refund will be processed using the original payment method.
• Please allow up to 14–21 business days for the refund to reflect in your account, depending on your bank or payment provider.
Exchanges
If you would like to exchange an item for a different model, size, or scent (subject to availability), please contact our customer support team. We will gladly assist you with the exchange process.
Non-Returnable Items
The following items are not eligible for return:
• Aroma oil bottles if the seal has been opened or if the product is not in its original condition.
• Items damaged due to misuse, improper storage, negligence, or unauthorized modifications.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please notify us within 3 days of receiving your order. We will arrange a replacement or return at no additional cost to you
