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About us Return policy Help & Questions

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Frequently asked questions

Your satisfaction is very important to us. If for any reason you are not completely satisfied with your purchase, we are here to help with a simple and transparent return process.

Eligibility for Return

To be eligible for a return, please ensure that:
• The item is unused, unopened, and in its original condition and packaging.
• The return request is made within 14 days from the date of delivery.
• The item is accompanied by the original proof of purchase (invoice, receipt, or order confirmation).

To start a return, please contact our customer support team with your order details (including order number and item(s) you wish to return):

Infinity Scent Customer Support
• 📧 Email: info@infinityscent.com
• 📱 Phone / WhatsApp: +965 97155462
• 🌐 Website: www.infinityscent.com

Our team will guide you through the return process and provide the necessary instructions.

Within 24 hours

delivery rate is totally free to whole the Governates of Kuwait.

Luxury design

Non-toxic

Human & Pet Safe